- People
- Processes
- Technology
2. Processes are at the center of a service orientated organization, preferrably based on ITIL. Nothing should be done which does not bring a real added value to the business, so that requires real alignment of IT processes to serve business. Do you have a clear and always up-to-date map of all your IT processes ?
3. Technology : this is where most of IT teams feel better, but technology for technology is what kills IT credibility. Consider technology is here to bring a business solution to life, but it's not THE solution in itself. Ask yourself : why are we doing this ? what is the driver ? If it's not business, then it's likely it's wasted money and no value added to the business... but if it's for the business, then the technology must be ad-hoc, i.e, efficient, proven, deployable and operatable in the most efficient manner.
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